Question 1

Is the monthly fee really all-in?

Accepted Answer

Yes. Your monthly retainer covers the VA's salary, our PH payroll & HR, your dedicated success manager, training, and replacements. No setup fees, no per-hour overages.

Question 2

What's the contract length?

Accepted Answer

Month-to-month. Cancel anytime with 30 days notice — no long-term lock-in.

Question 3

Do you bill the VA directly or do I?

Accepted Answer

We bill you. You never deal with PH payroll, taxes, or contractor compliance. One invoice, one ACH.

Question 4

What does 'fully managed' actually mean?

Accepted Answer

We hire, train, and supervise your VA. You give them work; we make sure it's done well, on time, and to your standards.

Question 5

What if my VA isn't a good fit?

Accepted Answer

Tell your success manager. We deploy a replacement within 3–7 days, depending on the role. No extra cost.

Question 6

Can I talk to the VA directly?

Accepted Answer

Absolutely. They're embedded in your Slack/email and operate like a member of your team.

Question 7

How fast can I have someone working?

Accepted Answer

Most clients have their VA fully onboarded within 10 business days of their strategy call.

Question 8

Are VAs vetted for security & background?

Accepted Answer

Yes — every VA passes a 5-stage assessment including ID verification, reference checks, and a confidentiality NDA.

Question 9

What about my passwords and tools?

Accepted Answer

We require 1Password (or similar) for credential sharing and recommend role-based access in your tools. Your success manager helps set this up on day one.

Question 10

What hours do VAs work?

Accepted Answer

Most of our VAs work US business hours (Eastern, Central, Mountain, or Pacific). Specify your preferred timezone on the call.

Questions, answered.

Pricing & Contracts

Management & Replacement

Onboarding & Security

Still wondering?