Legal
Terms of Service
Last updated: June 2026
1. Acceptance
By using the Helios Assistants website or services, you agree to these Terms. If you don't agree, please don't use the site.
2. Services
Helios Assistants places and manages dedicated virtual assistants for a monthly retainer. Full service scope, deliverables, and SLAs are described in your client agreement.
3. Billing
Engagements are month-to-month and billed in advance. Cancel any time with 30 days notice. Refunds for partial months are issued at our discretion.
4. Replacements
If your VA isn't the right fit, we'll deploy a replacement within 3–7 business days at no extra cost. Outlined fully in your client agreement.
5. Confidentiality
Every Helios Assistants team member and VA signs a confidentiality agreement before accessing your systems.
6. Limitation of liability
To the maximum extent permitted by law, Helios Assistants's liability is limited to the fees paid in the preceding three months.
7. Governing law
These Terms are governed by the laws of the State of Delaware, USA.